A99bet Terms & Conditions – Please read before you get started

A99bet (hereinafter referred to as the "Platform") is an online betting and gaming service operating under an international gaming license. These Terms & Conditions constitute a legally binding agreement between a99bet and the user.

By registering or using a99bet, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. Please read this page carefully before creating an account.

These Terms & Conditions have been drawn up in accordance with the laws and regulations applicable in Bangladesh. a99bet reserves the right to modify, restrict, or discontinue any service. Users will be notified of significant changes via email or in-app notification.

You must provide accurate and genuine information when creating an account at a99bet. Registering with incorrect or false details is strictly prohibited. The name, date of birth, and mobile number provided at registration will be used for identity verification later.

• Each individual may hold a maximum of one account.
• Multiple accounts cannot be created using the same mobile number, email address, or device.
• Your account password and login credentials must be kept strictly confidential at all times.
• No one else may be given access to your account.
• If you suspect unauthorized access to your account, contact a99bet support immediately.

To update any account information, please contact the support team. Changes to core identity details (name, date of birth) require ID verification.

As part of its commitment to international anti-money laundering regulations, a99bet verifies the identity of all users through a process known as KYC (Know Your Customer).

KYC verification is mandatory in the following situations:

• Before your first withdrawal.
• When the withdrawal amount is ৳10,000 or more.
• When a99bet's security systems detect any unusual activity on an account.
• When verification is required in connection with a bonus.

KYC verification typically requires a scan or photo of your National ID (NID) or passport, along with your mobile banking account details. All documents are submitted through SSL-encrypted channels and are never shared with third parties.

Deposits at a99bet are supported via bKash, Nagad, Rocket, and USDT. No deposit fees apply. Funds typically reflect in your balance within 30 seconds to 5 minutes.

Withdrawals can only be sent to a payment account registered in your own name. Third-party withdrawals are not permitted and any such requests will be automatically declined by a99bet.

A99bet reserves the right to cancel or delay a deposit or withdrawal if fraud is suspected, account verification is incomplete, or a technical issue arises with the payment gateway. In such cases, the support team will notify the player directly.

It's important to understand the specific rules before placing bets on a99bet. a99bet's betting rules follow internationally recognised Sports Betting standards.

• Bet Confirmation: Once you press "Confirm" on the bet slip, your bet is finalised and cannot typically be cancelled or modified.
• Odds Changes: If odds change after a bet is confirmed, the odds at the time the bet was placed will apply — not the updated odds.
• Match Cancellation: If a match is cancelled or left incomplete, any single bet placed on that match will be voided and the stake returned.
• Live Betting: Odds change rapidly during in-play betting. A slight delay in bet confirmation is normal and expected.
• Maximum Win: The maximum win limit per bet varies by market. VIP members are eligible for higher limits.

If a99bet identifies an error or abnormal odds on a bet, it reserves the right to void that bet. In such cases, the original stake will be returned to the player's balance.

A99bet offers a range of bonuses – including a Welcome Bonus, Deposit Match, Free Spins, Cashback, and VIP Rewards. Each bonus has its own terms, detailed on the Bonus page.

General bonus terms that apply across all promotions:

• A specified wagering requirement must be met before withdrawing any bonus (typically 30–45× the bonus amount).
• Each bonus can only be claimed once.
• Bonuses have a set expiry date — any unused bonus will be cancelled once it expires.
• For every qualifying bet, a fixed ratio governs how bonus balance and real balance are used.
• If bonus abuse or arbitrage betting is detected, the bonus will be forfeited.

A99bet's casino section features slots, Live Casino, table games, and jackpot games. The RNG (Random Number Generator) of all games has been independently tested and certified for fairness by third-party auditors.

• The RTP (Return to Player) percentage for each game is available in the game information.
• Live Casino games are hosted by real dealers and streamed in real time.
• Progressive jackpot winnings are distributed following verification once the prize is confirmed.
• If a game is interrupted due to a technical issue, the bet for that game will be voided and the amount refunded.

If a software error causes an incorrect payout to be displayed in any game, a99bet reserves the right to determine the correct payout and is not obligated to honor the erroneous amount.

The following activities are strictly prohibited on a99bet and will result in immediate account termination upon detection:

• Money Laundering: Attempting to launder money through the betting platform.
• Match Fixing: Any involvement in fixing or influencing the outcome of a sporting event.
• Bonus Abuse: Exploiting bonus terms for unfair advantage or claiming bonuses across multiple accounts.
• Arbitrage Betting: Attempting to place opposing bets on a99bet and other platforms to generate risk-free profit.
• Hacking or System Manipulation: Attempting to hack the platform's software or systems.
• Use of Another Person's Account: Accessing or using another person's account without their permission.

If such activity is detected, a99bet reserves the right to seize all balances, permanently close the account, and report the matter to the relevant law enforcement authorities where applicable.

A99bet believes gaming is entertainment, not addiction. That's why we prioritize responsible gaming and provide players with a range of tools to help them stay in control.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Session Time Limit: Automatic account logout after a set period of inactivity.
• Cooling-Off Period: Option to temporarily suspend your account for a set period.
• Self-Exclusion: Option to permanently close your account for the long term.

If you feel that gaming is negatively affecting your life or that of someone close to you, please contact our support team. We're here to help — without judgement.

A99bet may temporarily suspend or permanently close any account for the following reasons:

• If the Terms & Conditions are violated.
• If KYC verification fails or the user is found to have provided false information.
• If evidence of involvement in prohibited activities is found.
• If the player requests to close their own account.
• While an investigation is ongoing for security-related reasons.

In the case of permanent closure with no rule violations, any remaining balance will be refunded. However, if the account is closed due to fraud or a breach of terms, the balance may be forfeited.

A99bet takes the protection of users' personal information very seriously. Any data collected is used solely for account management, payment processing, fraud prevention, and compliance with legal obligations.

How a99bet protects your data:

• All data is secured with SSL 256-bit encryption.
• Payment information is not stored directly on a99bet servers.
• Your information is never sold or shared with third parties.
• Regular security audits are conducted.

For more details, please visit our Privacy Policy View page.

For any dispute or complaint with a99bet, please first attempt to resolve the matter through our support team. Contact us by email at support@a99bet.world or via Live Chat.

• An initial response will be provided within 48 hours of receiving a complaint.
• Complex cases may take up to 14 business days to resolve.
• If the matter cannot be resolved through support, a complaint may be submitted to the relevant licensing authority.